"InfoPen" Customer FAQ question and answer

First. Products registration

1. Mail gauge outfit that receive each time have Logo of your company, to make delegation some content unable to show normally, how could get rid of?

A: Because of what you used being the generic trial edition of 30 days, so after you register formally , mail no longer it show with company of gauge outfit Logo.. ..

2. At the installation procedure, language that appear choose what meanings does it have?

A: The language that the installation procedure shows at first refers to: Interface language when the procedure installs (such as Fig. 1)

Fig. 1

The last one multiple languages that appear choose , ask user choose splendid language edition of light pen. (such as Fig. two) multiple languages function based on Win XP system at present, so can install all languages while installing the InfoPen. It is at you systematic for interface language at the time of change ,light pen interface not splendid can change not automatic. If systematic language that you install acquiescence of the procedure use the English edition in InfoPenchoice range of language.

  

Fig. 2

Two. InfoPenOE, OLs

1.After being setup Windows XP SP2, the mails in Outlook Express will be blocked and deleted with no reasons. Even the mails opened in "Trash" will be damaged or deleted without any notification!

--How to solve:
Translate the MIME message form of Email from "Quoted Printable" to "Bast 64", then everything will be ok.

--How to operate:
In Outlook Express "Tool", choose "Option" -> "Send" -> "Mail Sending Format (HTML)" -> "HTML Settings", and change the MIME message format from from "Quoted Printable" to "Bast 64".

2. Why will such a warning appear? (such as the Fig.)

A: Because your mail includes the handwritten handwriting while writing, has already closed " the InfoPen" while conveying mails , so will just warn. If you is it after the mail , close " the InfoPen" , convey mails directly to write, would not warn .

3. Why use InfoPenOutlook when the edition, does the mail send and present such a suggestion sometimes? (such as the Fig.)

A: When you establish and send the text content of the mail by way of enclosure , the procedure will increase an enclosure automatically. Outlook will be warned to brief on at this moment. Establish the mail " not producing the enclosure " would not present this warning .

4.  ‘InfoPen"in select it is the invalid since why it will set for?

A: Each modification selecting while establishing , the result will arise to the next new mail. So advise you to select and establish adjusting well first before writing the new mail .

5. When is it better to use the function of snapshots?

A: Because the mail uses the system to be different, in order to guarantee that addressees can read the InfoPennormally the handwritten mail , can be open to pass snapshots , read mails in way to convey picture.

6. If convey mails in snapshot way, why should the enclosure produced open?

A: The snapshot produces *. The file of png (Portable Graphics PNG ), can read with IE . Guarantee that the person who accepts one not supporting html can see the content with intact mail at the same time .

7. With " is it select to enclose at ' function, why close the frame of the window. Is it easy to cut off to enclose and select?

A: This is influenced by Outlook / Outlook Express editor's frame, as enclosing the course of selecting, have surmounted the frame , the system will be responded and enclosed selecting to cut off. So has offered four kinds of choice ways altogether in " InfoPen", support you elasticity to choose to use. The state, can click selecting to deal with on the writing directly , can reach and enclose the purpose to select equally as above.

8. Why it use the InfoPenhop /at not lasting Mail,mail of me will layout not change?

A: When turning on, in order to guarantee that your handwritten handwriting can not run in the location when the addressee reads the letter as InfoPen, we will do the layout of your mail / the script regularly. Layout : Acquiescence size of you, namely you size of the window at the newly-built MAIL; Script: Is it transform detailed bright body (Chinese-traditional ) / body ( simplified form of Chinese Character ) Song / Times New Roman (English ) into automatically to establish according to code of Mail.  

9. Why will I leave pursueing while posting a letter?

A: When you send the letter with handwritten handwriting, beautiful springtime Pen Association checks whether there are scripts (Script ) in this letter. If will present the picture above . The letter that general users wrote will have no script (Script ). The content of the mail is conveyed to all regard webpage as basically the letters with the scripts (Script ), or transmit the electronic newspaper subscribed on the net. Have a lot of script (Script ) can influence display of mail. But in order to prevent the script (Script ) from influencing the handwritten handwriting, the procedure will present this suggestion to you. You can have 4 choices:

a. Accelerate shining: Namely while sending. The procedure will shine this letter of yours into a snapshot automatically (picture file ). And the enclosure regarding it as this letter is sent together. When the addressee shows unusually . Can consult the picture file of the enclosure

b.  Send the picture: Namely while sending. The procedure will shine this letter of yours into a snapshot automatically (picture file ). Regard picture this as mail text send

c. Continuation : Namely send directly according to the content of the mail at present.

d. Cancellation : Give up sending this time.

Question of using of Outlook

1. This software (IndoPenOE ) can only cooperate and use in Outlook Express . If want to cooperate with Outlook to use the InfoPenfunction , please select InfoPenOL for use (InfoPenOutlook edition )

2. If the addressee uses Outlook. Can show the a person's handwritten handwriting of hair normally .

3. If the addressee uses Outlook. While transmitting the mail with InfoPen. The mail editor who please revise Outlook establishes . After opening Outlook. Entry " tool " >> " select "

  The following picture, remove the colluding of red frame.

Three. InfoPen- AnyWhere

1.  " Duplicating visioning " why have function in the some toolbox?

A: In the toolbox , select to " duplicate the picture " a bit more directly , will duplicate the whole screen at this moment , can paste it to the file that you need . For example: In the article , open AnyWhere , click and select to " duplicate the picture ", then open another new file, the right key is " stuck " to click the mouse! If only want to duplicate some pictures , can choose " intercepting " in the toolbox , is it select part duplicated to need to cut , click the mouse to duplicate right away getting all right right key.

2. What differences do some functions and right key functions of mouse in " intercepting " in the toolbox have?  

A: If direct some save to select toolbox, duplicate and send mail is to whole operation of screen. And deal with after the content intercepting that " intercepting " function can need you . For example: Some selects " intercepting " in the toolbox, cut and select some contents needed in the screen, then click the mouse right key, can content in intercepting keep alone, duplicate, send mails .